BRAZE

West Team Lead, Enterprise Strategic Accounts
February 2021 - Current

Senior Strategic Customer Success Manager, Global Accounts
August 2020 - January 2021

Senior Customer Success Manager, Digital First
August 2019 - July 2020

Customer Success Manager, Digital First
June 2018 - August 2019

Braze (formerly Appboy) is a customer engagement platform that delivers messaging experiences across push, email, web, apps, and more. Braze is built specifically for today’s mobile-first world and tomorrow’s ambient computing future. Braze is set apart as the platform that allows for real-time and continuous data streaming, replacing decades-old databases that aren’t built for today’s on-demand, always-connected customer. With data, technology, and teams working together in unison, the Braze platform makes marketing more authentic, brands more human, and customers more satisfied with every experience. Braze is a venture-backed company with hundreds of employees. Offices are located in New York City, San Francisco, London, and Singapore. Most recently, we’ve received the Digiday Signal Award for Best CRM, in addition to being named a “Top 10 Upstart” by Business Insider, a Cloud100 Rising Star in Forbes, and #21 in the Deloitte Technology Fast 500 List. Learn more at Braze.com.

+ Forrester Wave: Mobile Engagement Automation Leader, #1 rank Q3 2017
+ Top 100 Company for Millennial WOMEN 2017
+ Digiday Signal Award Finalist for Best Marketing Automation Platform 2017
+ VentureBeat Omnichannel MMA “Best Bet" 2017
+ Forbes Cloud100 Rising Star 2017
+ Deloitte Technology Fast 500 "Rank 21 - growth of 8542%" 2017

SAUCEY

SAUCEY is an alcohol delivery service operating in Los Angeles, San Francisco, San Diego, Chicago, Sacramento and Oakland. 2-day shipping also available to 40+ states. Use code SUZY for $10 off your first order. Available on iTunes, Google Play and www.saucey.com.
 

Brand Marketing Manager
September 2017 - February 2018

Growth Marketing Manager
February 2017 - September 2017

Marketing, Customer Success and Partnerships
Sept 2015 - January 2017

BUILDING SAUCEY'S BRAND

In 2017, I worked on developing SAUCEY's brand identity, and was responsible for reshaping our business image, voice and taking our user experience to the next level. SAUCEY is not just an alcohol delivery service, it's an experience. It fuels the nights you'll never forget, creates those unexpected moments, and reminds us that life is short. It's the Monday morning stories you tell your colleagues. It's Channing Tatum randomly knocking on your door with a bottle of vodka. It's a puppy Happy Hour at your office on National Adopt a Pet Day, or the iconic Chippendales delivering champagne and tickets to their World Tour. So, never compromise and go that extra mile. Kiss a stranger, and say yes to midnight swims. Your adventure awaits.

PARTNERS & PROJECTS

At SAUCEY, I co-managed and developed campaigns for multi-million dollar digital brand partnerships with key players in the alcohol industry.

Marketing Consulting

Marketing and social media consulting for early-stage startups. Help organizations define and achieve aggressive conversion goals. Specialize in developing full CRM strategy and lifecycle best practices that meets retention targets. Produce high-quality, purposeful content and copywriting. Design brand bibles, mood boards, visual style guides and powerful brand identities. Create effective brand awareness campaigns that builds loyalty and strengthens overall customer engagement.

textPlus / Nextplus

textPlus is a leading mobile communications app that lets anyone text, talk and share for free or cheaply. We offer unparalleled choice, savings and reliability to consumers globally for a better phone experience. Our open network connects over 110 million people worldwide through a chart-leading app available for iOS, Android and Windows smartphones and devices including iPod touch and tablets. textPlus is a headquartered in Marina del Rey and backed by leading investors Kleiner Perkins Caufield and Byers, Matrix Partners and GRP Partners.

Senior Marketing Manager
2014-2015

Windows Product Manager
2012-2012

Director of Customer Support and Legal Compliance
2010-2014